Having firmly laid the Foundation Stones for the Training for Performance Improvement (TPI) Strategy within sections 1 – 3, sections 4 and 5 deal with Standards of Performance and Responsibilities in delivering the Strategy. This is the engine room of the Strategy.
Section 4 – Standards of Performance (Success Criteria)
This section deals with what you are going to deliver, and how your unit’s performance will be assessed. You need to make the Standards both specific and measureable, yet also relevant for the 5-year lifespan of the Strategy.
This is where you really show whether you are a “Training” or a “Performance Improvement” unit or department. Are your standards of performance going to be “Output” focussed or “Outcome” focussed? Your ‘Scotch Corner’ moment, as I have previously described it.
Here are some examples of Standards of Performance that you could consider using:
- Number of days training and development invested in staff per month (i.e. a 5 day course for 12 people equates to 60 days investment)
- The % of managers undertaking at least one Leadership or Management Development Course each year
- Rating of internal interventions by delegates – % of delegates indicating that the learning event will be of direct benefit to them in their current role
- Rating of all interventions, 2 – 4 months after a learning event – % of staff indicating that they have improved their performance as a result of the intervention
- The % of managers stating that (your unit) has delivered an improved level of performance, as measured against the previous year
For some of these standards (such as 1 & 2) it may be that your target is the same throughout the 5 years, assuming you are not anticipating any significant changes in your organisation’s staffing levels. For others (such as 3 & 4) it may be that you want to increase the performance percentage for each year of the strategy’s lifecycle.
What would these Performance Standards indicate about the particular unit? If I saw statements 1 and 2 above as the style of Standards of Performance being used in a 5 year Strategy, my initial impression would be that this unit is very “Output” focussed and has little focus on improving performance. The unit is being measured in a relatively simplistic manner. It appears to be a “Training” function.
If, however, I saw statements such as 3, 4 and 5, I would get a very different first impression. These Standards are very “Outcome” focussed, seeking to demonstrate the value of the function to the rest of the organisation. The Standards are more difficult to measure and are more testing to achieve – in order to achieve them, they require more detailed communication and more effective relationships with other parts of the organisation. They indicate that this is a “Performance Improvement” function and that across the organisation there is a more mature culture.
Remember that what is measured generally happens. The measurements you select will become important. If you measure relatively unimportant activity, it will become important – and that will be detrimental to both you and your organisation.
Section 5 – Responsibilities
It is helpful if everyone is aware of their responsibilities in relation to the Strategy. The responsibilities need to be discussed, negotiated and agreed from the outset. Getting clarity and sign off at this stage will save you time in the future.
These are the roles I suggest that you have responsibilities listed for:
- Line managers
- Senior Operations managers
- Members of (your unit)
- Head of (your unit)
- Head of (overall part of the organisation within which your unit sits)
- Senior Leadership members
- Chief Executive / Head of the Organisation
- Board members (where appropriate)
Here are a couple of examples of what you might list under two of the above groups.
All members of Staff are expected to:
- Take responsibility for their own learning and development
- Learn from their workplace experiences
- Identify, through the PDR process, and address, with the assistance of line managers and (your unit), their particular learning and
- Make use of self-help facilities
- Keep up to date with the organisation’s policy, practices and procedures
Senior Leadership members are expected to:
- Set and review the strategic direction of the organisation
- Set an example by being effective in managing staff
- Value and action their own training and development needs, and those who they line manage
- Monitor and quantify the improved performance delivered as a result of staff undertaking learning and development activities
If you would like examples of the responsibilities that you might list under the other suggested roles, just let me know - I will be happy to send you some.
The third and final part of the TPI Strategy template will be the focus for my next post.